What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

Meng-San Wu; Rebecca Watson; Fatima Hayat; Lebuse Ratcliffe; Mike BJ Beadsworth; Mark McKenna; Daniel Corney; Catherine Plum; Jamie-Leigh Macfarlane; Maisoon Matareed; Sundas Butt; Sandipika Gupta; Paul Hine; Sylviane Defres; Tom Wingfield

doi:10.7861/fhj.2020-0260

What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

Meng-San Wu, Rebecca Watson, Fatima Hayat, Lebuse Ratcliffe, Mike BJ Beadsworth, Mark McKenna, Daniel Corney, Catherine Plum, Jamie-Leigh Macfarlane, Maisoon Matareed, Sundas Butt, Sandipika Gupta, Paul Hine, Sylviane Defres, Tom Wingfield

Liverpool School of Tropical Medicine

Research output: Contribution to journal › Article › peer-review

Abstract

Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received. To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94

(95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed.

(90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement. To overcome the issues raised, we generated a ‘COVID-19

practice pointers’ poster within an integrated educational

bundle on COVID-19 wards. The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether

hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.

Original language	English
Pages (from-to)	70-75
Journal	Future Healthcare Journal
DOIs	https://doi.org/10.7861/fhj.2020-0260
Publication status	Published - 19 Mar 2021

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Wu, M.-S., Watson, R., Hayat, F., Ratcliffe, L., Beadsworth, M. BJ., McKenna, M., Corney, D., Plum, C., Macfarlane, J.-L., Matareed, M., Butt, S., Gupta, S., Hine, P., Defres, S., & Wingfield, T. (2021). What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool. Future Healthcare Journal, 70-75. https://doi.org/10.7861/fhj.2020-0260

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abstract = "Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received. To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61\%) responded, of whom 94/98 (96\%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95\%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94\%), with privacy maintained (93\%) and pain well managed.(90\%). Fewer than two-thirds (63\%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement. To overcome the issues raised, we generated a {\textquoteleft}COVID-19 practice pointers{\textquoteright} poster within an integrated educational bundle on COVID-19 wards. The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.",

author = "Meng-San Wu and Rebecca Watson and Fatima Hayat and Lebuse Ratcliffe and Beadsworth, \{Mike BJ\} and Mark McKenna and Daniel Corney and Catherine Plum and Jamie-Leigh Macfarlane and Maisoon Matareed and Sundas Butt and Sandipika Gupta and Paul Hine and Sylviane Defres and Tom Wingfield",

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Wu, M-S, Watson, R, Hayat, F, Ratcliffe, L, Beadsworth, MBJ, McKenna, M, Corney, D, Plum, C, Macfarlane, J-L, Matareed, M, Butt, S, Gupta, S, Hine, P, Defres, S & Wingfield, T 2021, 'What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool', Future Healthcare Journal, pp. 70-75. https://doi.org/10.7861/fhj.2020-0260

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T1 - What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

AU - Wu, Meng-San

AU - Watson, Rebecca

AU - Hayat, Fatima

AU - Ratcliffe, Lebuse

AU - Beadsworth, Mike BJ

AU - McKenna, Mark

AU - Corney, Daniel

AU - Plum, Catherine

AU - Macfarlane, Jamie-Leigh

AU - Matareed, Maisoon

AU - Butt, Sundas

AU - Gupta, Sandipika

AU - Hine, Paul

AU - Defres, Sylviane

AU - Wingfield, Tom

PY - 2021/3/19

Y1 - 2021/3/19

N2 - Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received. To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed.(90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement. To overcome the issues raised, we generated a ‘COVID-19 practice pointers’ poster within an integrated educational bundle on COVID-19 wards. The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.

AB - Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received. To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed.(90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement. To overcome the issues raised, we generated a ‘COVID-19 practice pointers’ poster within an integrated educational bundle on COVID-19 wards. The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.

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DO - 10.7861/fhj.2020-0260

M3 - Article

SN - 2514-6645

SP - 70

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JO - Future Healthcare Journal

JF - Future Healthcare Journal

ER -

What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool

Abstract

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